Our Customer Service
Indoor Comfort Heating & Cooling, LLC stands out from others in the industry because of our commitment to customer satisfaction. Our founder, Bobby Mercer, believes in paying attention to the small details and exceeding the customer’s expectations. It’s this approach to our business that motivates our team to provide superior service.
Our Team
Our expert NATE-certified technicians are professional, knowledgeable, and friendly! They take great pride in their work and don’t cut corners. Each technician receives regular training, including bi-annual manufacturer instruction, to continually improve his proficiency. All of this expertise is available to our customers 24 hours a day! .
Our Sales Process
The relationship between us and the customer begins when the phone is answered. Calls for replacement equipment are given directly to the consultant who will be making the initial visit.
We spend a lot of time listening to our customers, discussing their specific issues/concerns, and answering any preliminary questions. Measurements and digital photos of the existing equipment are taken. Once the information has been gathered, we sit down and discuss all the options. We place a special emphasis on finding the right fit for the customer – there is no “cookie-cutter” approach for every circumstance.
At Indoor Comfort Heating & Cooling, LLC, we are committed to satisfying the customer before, during, and after the installation. We look to build a relationship and refuse to apply pressure or suggest solutions that are not entirely in our customer’s best interest.
Our Installations
Photo-worthy workmanship, high-quality materials, and no shortcuts-----all standard with our installation. Every job, from the most basic to the most elaborate, receives a 100% satisfaction guarantee.
